Privacy Policy

Privacy Policy

Privacy Policy

Introduction

For purposes of the policy, references to “we,” “our,” and “us” mean Nomadic Road Experiences LLP.

Nomadic Road owns and operates the website www.nomadicroad.com. Our site provides a wide range of information to our Site’s visitors. Like many web sites, we also collect information from our visitors, including personally identifiable information, such as your full name, e-mail address, contact address, phone number, details of any group members you are travelling with that you tell us about, and other information that you may provide to us, and non-personally identifiable information (e.g., aggregate statistics about what parts of our Site are most popular).

We also deal with customers by email, over the phone, face to face, via social media, and via travel agents who may contact us on your behalf. We also collect information about your travel arrangements such as passport details, VISA documents, booking numbers, flights and accommodation details, and any special requirements you may request.

This privacy policy is designed to tell you about our information collection practices – that is, the ways we collect information; what kinds of information we collect; why we collect information; how we use information we collect; with whom we share information we collect; how you can access, amend, and delete information we collect from you; and what kinds of security we use to protect information you provide.

Before using this site or communicating with us – and particularly before providing personally identifiable information to us – you should read this entire policy. Use of this site or communicating with us constitutes your agreement to the terms of this policy. If the terms of this policy are not acceptable to you, do not provide any personally identifiable information to us. You can also contact us here.

Scope of policy

Please be aware that this policy applies to information which we process about you. It does not apply to information which you provide via any other web sites.

Within our site you may see links or references to other web sites which are not covered by this policy and are likely to have different information practices. We therefore encourage you to read the privacy policy of each web site you visit. We provide these references and links for your convenience; they should not be construed as an endorsement of such sites, their content, or their information practices. You are solely responsible for any interactions you may have with such web sites.

If you make an enquiry or a booking with Nomadic Road, we will share your information with third parties who will fulfil your travel requirements. We try to ensure that your information remains secure and is processed in accordance with relevant data protection requirements, but those third parties may have different information practices, which will be governed by their privacy policies which we recommend you read.

If you have been referred to us from another site or by any other third party, your information that you provide to them will also be governed by their privacy policy, which we recommend you read.

How we collect your information

  1. How we collect your information via our site
    • Active information collection

This site collects information from its visitors in two ways: actively and passively. Active information collection refers to instances in which we gather information from you when you fill it in and send it to us, such as by completing a registration form, signing up for an electronic newsletter, entering a competition, or sending us a message via an e-mail reply mechanism provided by this site. Active information collection can include both personally identifiable information (e.g., your full name or information that is unique to you) and non-personally identifiable information (e.g., if we were to ask for a list of the top three things you like about our site). Passive information collection refers to instances in which we collect information from you that you have not actively provided (please see the next section of this policy for a summary of our passive information collection practices).

      • Registration Information

If you are interested in receiving electronic updates, alerts, and other information from us regarding this site and our products and services, you must provide us with an e-mail address. In completing your registration, we may also ask for optional information, such as how you found us, to help us better serve you in the future.

      • Feedback Information

We welcome your comments and feedback regarding this Site and our products, services and programs. This Site provides an e-mail address that permits you to send us your own e-mail address, comments, and any other information you choose to include. E-mail is not secure. As a result, you should carefully consider what information you wish to send to us via e-mail.

Passive information collection

We may use special technologies to passively collect information while you are visiting www.nomadicroad.com (that is, you do not actively provide this information). These technologies allow us to collect certain kinds of non-personally identifiable information, including your Internet domain name, the type of web browser you use, the operating system you use, the date and time of your visit www.nomadicroad.com, the specific pages you visit, and the address of the web site you visited prior to entering www.nomadicroad.com. We may link this passively collected non-personally identifiable information with personally identifiable information you have actively provided elsewhere on this site.

Below we have summarized the primary means of passive information collection at our Site:

  • Cookies:

This site uses cookies, which are small text files that store non-personally identifiable information about you, either temporarily in connection with your Internet Protocol (IP) address (known as a temporary or session cookie, and deleted once you close your browser window) or more permanently on the hard drive of your computer (known as a permanent or persistent cookie). This Site uses session cookies so that you do not have to fill in the same information from page to page within www.nomadicroad.com. If you elect not to receive cookies, you may be able to view some, but not all, of the content on this Site.

  • Internet Protocol (IP) Addresses

This site uses Internet protocol (IP) addresses. IP addresses are unique identifiers automatically assigned to each computer when logging onto the Internet. IP addresses allow us to collect much of the same information we collect through cookies, including browser type, what pages you visit, and how long you stay on the site. In general, IP addresses allow us to identify problems with our servers, prepare aggregate demographic information and other information regarding this use of this site, and improve the functions of this site.

How we collect information through other channels

We collect information from you when you call us, when you send emails or other messages to us, when we meet with you in person, when you communicate with us via social media, and if you have asked another travel agent to make an enquiry on your behalf.

Information about other people.

If you provide information to us about any person other than yourself, such as people you are enquiring or making a booking on behalf of, people you are travelling with, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us, and our service providers, to use it.

Sensitive personal data

Unless we make it clear otherwise, our policy is not to ask for any sensitive personal data from you (that is information about you, or anyone you are enquiring or booking on behalf of) about, for example, racial or ethnic origin, political opinions, religious beliefs, physical or mental health, or sexual life. We, our service providers, and third parties which are providing a quote or fulfilling your travel arrangements may, however, require certain sensitive personal data to provide services which you have requested, or to deal with your enquiries. For example, if you ask us to book an easy access room due to a disability, or one of your party has special health requirements).

If you choose to provide this sensitive personal data to us as part of a particular service (where such information has been requested and the reasons for that discussed with you) or for any other reason, this will mean that you have given (and we accept) your explicit consent for us, our outsourced service providers, and third parties which are providing a quote or fulfilling your travel arrangements to use that information for the reasons described in this policy, or as explained at the time you provide that information to us.

What do we do with your information

The personally identifiable information we process about you, and anyone that you are enquiring or booking on behalf of, will only be used and disclosed in accordance with this policy or as specifically disclosed to you at the time you provide the information. The personally identifiable information that we process may be used in the following ways:

    1. To respond to your requests, it will be accessed by our staff, service providers which act on our behalf, and carefully selected third parties in the course of providing quotes that you request for our products and services, and fulfilling your travel bookings (e.g. for quotes, customer travel documents, airlines, accommodation providers, and destination management companies for operational purposes.)
    2. It will be used to send you our emails and offers. We will send you these if you have opted in to receive them, or if you have previously asked us for a quote or made a booking with us. You can unsubscribe if you don’t want to receive any communication from us.
    3. It may also be used to personalise and tailor your experience by using your previous requests for quotes, previous purchases, communications with Nomadic Road staff and providers which have fulfilled part of your Nomadic Road travel bookings, your browsing activity, and other publicly available information (such as demographic data provided by an external provider), to make recommendations and special offers to you about products and services we think may be of interest to you based on your profile. If you do not want us to profile and process your information in this way, please contact our team here.
    4. We and/or our authorised service providers (such as our marketing agencies, and data analytics providers) may also use your personally identifiable information to review your dealings with us including your purchasing and preferences; to review, develop and improve our products and services, to improve our customers’ experience, and for internal market research, strategic development, and statistical analysis.
    5. We reserve the right to sell, lease, transfer, or otherwise share without restriction aggregated, anonymised and other non-personally identifiable information regarding site usage, sales patterns, traffic patterns, demographics, and other statistics about our site and our products and services.
    6. We reserve the right to use or disclose personal information which we process about you and other people which you provide information about, as necessary to comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of the site and the safety of our customers and site users.

Subscribers to our newsletters and emails

Should you subscribe to the Nomadic Road newsletter and offers, either directly through the Nomadic Road website or by filling in the Nomadic Road enquiry form, you will receive our newsletter as well as promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Unsubscribing

We do not seek to collect personally identifiable information from you that you do not want collected. Toward that end, we indicate at all active information collection points whether requested information is required or optional. We also attempt to tell you at the point of collection and in this policy what the consequences will be (e.g., inability to access important functions of the site, less tailoring of information to match your interests, etc.) if you do not provide the required or optional information. When you submit personally identifiable information to us, whether such information is required or optional, that information will be subject to this privacy policy.

Should you wish to unsubscribe from marketing communications via email, you may opt out by clicking on the clearly marked ‘unsubscribe’ button at the bottom of any Nomadic Road newsletter or marketing email. Should you wish to unsubscribe from marketing communications via mail, you can contact us by e-mail at expeditions@nomadicroad.com (please write “unsubscribe” in the subject line and provide each email address you would like us to remove).

Information access

We take reasonable steps to ensure that personally identifiable information that you send us is accurate, current, and complete. Toward that end, we provide you with reasonable access to your personal information to correct errors or delete the information you have provided. If you wish to correct or delete your personally identifiable information, please contact our team by e-mail here. To respond to your request or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorized to view the information you are requesting. We may, at our discretion, refuse to allow you access to certain information if, in our view, to provide such access would jeopardize another person’s privacy; would violate any applicable federal, state, or foreign law, regulation, or directive; or would unreasonably burden this site.

This site is not intended for use by children

This site is not directed to, and does not seek to collect personally identifiable information from, children under the age of 13. Nevertheless, if we are informed that we have collected information from someone in this age category, we will take reasonable steps to delete that information.

Changes to this policy

We reserve the right to change this Policy at any time and in our sole discretion, for example to take account of new data protection legislation, and to reflect our current business practices. If we do change the Policy, the new Policy will be posted here, along with its revision date. We encourage you to check this Policy periodically and – at a minimum – before each instance in which you provide personally identifiable information to us.

Use of and with Google

    1. We use Remarketing with Google Analytics to advertise online.
    2. Third-party vendors, including Google, may show you ads on sites across the Internet.
    3. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimise and serve ads based on your past visits to this website.
    4. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to report how your ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site.
    5. We will use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to optimise how we show you ads across the internet.
    6. If you would like to opt out of receiving google analytics cookies: see currently available opt outs for the web.
    7. Using the Ads Settings, you can opt out of Google Analytics for Display Advertising and customise Google Display Network ads.

** This policy was last revised on 27 Feb 2019 **


FAQ

FAQ

FAQ

General Questions

Our groups generally range between 8-20 individuals, depending on the expedition. Each expedition
will be accompanied by our expedition managers and expedition support team.

Yes, if you are OK with it. For a comfortable drive we recommend that there should not be more than 4 people (including driver) in a vehicle.

Yes, you get to be in control of the steering, all along. We wouldn’t want it any other way! However, if you wish to explore the country on wheels but don’t want to drive all the way, we can arrange for a chauffeur as well.

Our trips are on established roads although the quality of those roads can vary widely. Our trips are suitable for anyone with reasonable driving/motorcycling experience. You don’t need any special off-road skills but regular driving experience would be beneficial. We will be offering a special training session before the start of every expedition to get you familiar with the machines you will be driving. There will always be someone on the trip who can help you and guide through a difficult section.

Our expeditions cover a wide range of terrains, hence multiple climates. For each expedition you will be given an advisory on the weather and the kind of gear to bring. It’s best to read and abide by the same. Be sure to bring any cameras, iPods, iPads etc that you wish but please ensure they are appropriately protected from the elements.

Most countries have varying requirements for the same. You will be notified much in advance about the same. Wherever mandatory you will need to arrange for an International Driving Permit/License.

It is entirely up to you. If you feel that they can enjoy the drives, they are most welcome. The charges may vary depending upon the age of child and hotel policy. Children above 12 years are treated as adults. It’s best to notify us at the time of booking. We do not encourage infants to travel.

Our accommodation ranges from ‘interesting’ to quite comfortable indeed. We always try to stay in the nicest place available and we look for things like hot showers and free wi-fi – we are not always successful though keeping in mind that some of the locations are remote. If you need a reference, our average accommodation is probably a solid three – four star motel/hotel.

Yes. Our rates are based on twin share accommodation. Unless you are bringing a spouse or riding buddy, you will be paired with a fellow adventurer. Single rooms are available on request for extra charge.

Surprisingly good actually, keeping in mind the remote corners that we travel to. Breakfast is usually a hotel buffet. Lunch tends to be the least predictable meal as we never quite know where we will be at lunch time. Sometimes we will have a packed lunch; other times we will be in a small town somewhere that can meet our needs. Dinner is our main meal and besides local dishes, there are other options..

One of the main highlights of our expeditions is going beyond driving. We try to include the opportunity to engage with the local people and culture where possible as well as ensure we visit interesting and historical sites. Once we reach at the day’s destination it is entirely up to you to participate in the arranged activities, for example, take a boat tour on the lake, or you can just put your feet up and rest. Besides those sort of things, it is great just being with other like-minded enthusiasts.

They vary. We try to keep them not more than 6 hours on any given day (avg. 3-4 hrs per day). We also make sure we have either rest days or late starts/early finishes mixed in. Itinerary is designed in a way that you can explore the location as well as enjoy the driving experience.

Yes. You are actually never alone, cars are usually are in a convoy making it absolutely safe. We give you your privacy to explore places on your own, but we are never far behind.

Yes. We run a 4×4, support vehicle to carry, spares and tools, extra fuel etc.

Usually the support vehicle and the mechanics travelling with us are able to take care. Under an extreme circumstance where that is not possible, you will be provided with a backup car.

The vehicles are insured, including third party liability. These are of course subject to the laws of the land and we have to abide by that. Incase there are some damages that are not covered or you fail to inform in time, you may be liable to pay. But we have all the safety element factored in, so there is little probability that this situation may arise.

We would love to create your dream route for you. Just send in your request and we will make it happen.

We are pride ourselves in arranging the best vehicles at the given destination. Take this opportunity to give your vehicle a rest. In our experience the paperwork involved and the transport cost is usually prohibitive, making it an unviable option. But if you are still keen to drive only your car, we can make it happen as well.

Yes, if circumstances are such that you are unable to make it, you can cancel your booking. Cancellations are subject to our cancellation policy. Please read the same. LINK HERE

The tour includes most of your expedition experiences. During the ‘free time’ in most locations where you are free to do as you please – eat, shop at your own pace, local souvenirs, and other personal expenses not mentioned in our itinerary, will be on you.


Terms & Conditions

Terms & Conditions

Terms & Conditions

Welcome to Nomadic Road! You are a highly valued Customer and we look forward to hosting you as our guest. This document is designed to make you fully aware of the terms, conditions and policies governing your participation on our expeditions, so that you may enjoy a safe and fulfilling expedition. It is also a legal document that requires your careful attention. Agreeing to these policies when booking one of our expeditions creates a contractual relationship between you and Nomadic Road. After reading this entire Customer Agreement (the “Agreement”), you must indicate your acceptance of the terms & conditions found herein. The terms described herein, in combination with your online reservation forms along with your invoice and other applicable documents mentioned below, constitute the entire mutual Agreement between us.

This is the Customer Agreement between Customer (You) & Nomadic Road Experiences LLP (‘Nomadic Road’). Please read the Agreement carefully.

INTRODUCTION TO OUR SERVICES:

Nomadic Road offers Motoring Expeditions across the world. We want you to feel the true essence of seeing the world by road. Although anyone can come and be part of the journey, we do expect the following qualities from customers on our expeditions.

  1. Any Customer who will be driving in the Nomadic Road Expeditions is expected to have acceptable driving skills. Off-Roading skills are not a requirement, if needed drivers will be briefed and trained by Nomadic Road experts during the expedition.
  2. Any Customer who will be driving the vehicle must hold a valid driver’s license. Some countries may require you to apply for an international driving permit which will be informed by the Nomadic Road team at the time of booking.

PUBLISHED RATES, DATES & ITINERARIES:

Nomadic Road at their discretion reserve the right to change itineraries without prior notice for various factors including but not limited to – safety, weather, mechanical breakdown, unforeseen emergencies or even due to minimum group size. You understand that all rates for transportation, hotels and other services are based on tariffs and exchange rates in effect at the time of the printing of the price list for said tour are subject to increase without prior notification in the event of changes therein.

CANCELLATION POLICY

The following cancellation fees will be applied to the Customer according to the number of days prior to departure of the expedition that Nomadic Road receives a written notice of cancellation from the Customer. All cancellations must be made in writing and should be sent via email to Nomadic Road.

    1. 90 days before trip start: 100% refund
    2. 89 to 75 days before trip start: 75% refund
    3. 74 to 60 days before trip start: 50% refund
    4. 59 to 45 days before trip start: 25% refund
    5. Within 44 days before trip start: No refund

YOUR TRAVEL DOCUMENTS

It is the responsibility of the Customer to be in possession of all valid travel documents prior to and during their entire expedition with Nomadic Road.

  1. FLIGHT TICKETS, VISA, and INTERNATIONAL DRIVING PERMIT: You are required to make the necessary arrangements towards flight tickets, VISA applications and International Driving Permit (if required) and share the same with Nomadic Road prior to the start of the expedition.
  2. INSURANCE: Nomadic Road recommends that you purchase a good travel insurance policy that includes but not limited to emergency medical evacuation, expedition cancellation/interruption coverage and baggage loss protection as well as addition coverage (as mentioned above). You are requested to state the insurance policy details, policy number and the international phone number provided by the insurance company to contact should there be an emergency. Medivac coverage is typically included as a component of a good travel insurance policy. Because you are responsible for any and all costs that may arise from medical evacuation, in the event you claim to, but do not have medical evacuation coverage, you will be required to cover all medical evacuation expenses.
  3. PRE-EXISTING CONDITIONS: Nomadic Road cannot over emphasize to the Customer with pre-existing conditions that expedition cancellation / interruption insurance must typically be purchased within 24 hours from the time the reservation is confirmed to cover cancellation resulting from the pre-existing condition.

GENERAL VEHICLE RENTAL TERMS

The following general terms apply to the use of the expedition vehicle throughout the entire duration of the expedition. Nomadic Road uses vehicles from the local fleet rental companies who provides well maintained expedition vehicles. Some of the local fleet companies have a separate rental agreement which will be signed by every customer before the start of the expedition. Nomadic Road strongly recommends that you carefully read these general terms as well as the specific terms applicable to the use of the vehicle.

  1. Condition of the Vehicle: Before leaving for your first drive, you are required to check the condition of the Vehicle. Where an apparent defect is found, you must immediately inform the Nomadic Road representative in order to proceed with a joint examination of the Vehicle. In such a case, amendments must be made and duly countersigned by both parties. You will return the Vehicle in the same condition as it was provided at the start of the expedition. You are responsible for any repair or refurbishment costs which are not covered as part of the insurance.
  2. Use of the Vehicle: The Vehicle must not be driven by anyone other than you or any other members of your party who are also included in the rental agreement that is available in the papers of your vehicle, and then only under the condition that your ability to drive is not in any way impaired by mental or physical incapacity or restricted by the Law. You must take care of the Vehicle, keep it in good repair and condition, pay any fines for which you may be liable, and reimburse Nomadic Road for any major damages to the Vehicle. You must refuel the Vehicle with the correct type of fuel as instructed by Nomadic Road representatives. During the rental period you must carry out the usual checks (engine oil level, tire pressure, etc.) as would any careful user and you must respect the maintenance cycle of the Vehicle as stated in the maintenance guide, if any. When parking the Vehicle, even for a short period, you undertake to lock it and make use of the Vehicle’s alarm and/or immobilization equipment. You must never leave the Vehicle unoccupied with the keys in the ignition. You undertake to use the Vehicle in a responsible manner and in particular, only for the purposes for which it is intended. In particular, you must not use the Vehicle under any of the following conditions or for any of the following purposes. Nomadic Road has the right to remove you from driving or even terminate your expedition with immediate effect without any refunds. And you will be liable for any vehicle damages or any other expenses associated with the incident.
    1. Driving the Vehicle under the influence of alcohol, drugs or any other type of narcotic substances. Nomadic Road has a zero tolerance policy when it comes to alcoholic consumption and driving.
    2. Transportation of inflammable or dangerous goods, carrying anything which, because of its smell or condition, harms the Vehicle or causes Nomadic Road to lose time or money before it can use the Vehicle again.
    3. Re-rental to or use by other person.
    4. Carrying passengers for hire or reward.
    5. Giving driving lessons.
    6. Pushing or towing another or exceeding the authorized load weight.
    7. Travelling on non-marked roads or on roads outside planned expedition route.
    8. In any way which breaks the local Highway Code, road traffic laws or any other laws.
    9. You will be liable for any offence committed during the expedition period, which relates in any way to your use of the Vehicle, as if you were the owner of the Vehicle. Upon the request of the Police or any official body Nomadic Road may have to transfer your personal data. Such transfer will be done in accordance with the data protection Laws.
  3. Maintenance / Mechanical Problems: You must stop the Vehicle if any of the instrument panel warning lights, which are intended to indicate the existence of a mechanical problem, light up, or if you become aware of anything else, which may indicate the presence of a mechanical problem with the Vehicle. If this happens, intimate the Nomadic Road representatives immediately. When the expedition starts, the Vehicle will be roadworthy and fit for normal use. If it is not, or if it becomes un-roadworthy or unfit for normal use during the expedition because of mechanical breakdown or accident, you must inform Nomadic Road immediately. The fees and expenses of any repair undertaken without the order of Nomadic Road will not be reimbursed to you. You must inform Nomadic Road, of all accidents, damage to or breakdown of the car, even those which may already have been repaired, when you return the Vehicle. In any case, neither Nomadic Road nor its directors, officers or employees will be liable to you for any loss or damage (including but not limited to loss of profit or earnings) nor, to the extent permitted by the Law, for indirect consequential damages whether your action is based on contract or in tort.
  4. END OF EXPEDITION: At the end of the expedition, you should return the Vehicle and of its keys to the representatives from Nomadic Road. If explicitly mentioned to you by Nomadic Road, the keys may be returned to the reception desk of a hotel or to another person indicated by us. If the Vehicle is returned without its keys, you will be invoiced for the cost of the replacement keys.
  5. IN THE EVENT OF CONFISCATION, THEFT OR ACCIDENT: In the event of measures by third parties, including attachment, confiscation or impounding of the Vehicle, you must immediately inform Nomadic Road. Nomadic Road will then be entitled to take all measures which it deems necessary to protect its rights. You will be liable for all damage, cost and/or expenses associated with the above measures and for any direct, indirect, consequential damages (such as loss…) to the Vehicle unless it is demonstrated that Nomadic Road is directly responsible for such confiscation or impounding of the Vehicle. Any use of the Vehicle which may be detrimental to Nomadic Road will entitle us to automatically terminate the rental agreement with immediate effect. You will then return the Vehicle immediately as soon as Nomadic Road so requests. In the event of theft of the Vehicle, the rental agreement may be terminated as soon as Nomadic Road has been informed of the theft. In the event of an accident, the rental agreement may be terminated as soon as Nomadic Road has received a copy of the accident report completed by you and, where applicable, the third party. If Nomadic Road provides a new vehicle, the rental agreement will be amended accordingly. Furthermore, Nomadic Road will have no responsibility for loss, theft, robbery or damage of whatever nature relating to objects and/or utensils transported or which are found in the Vehicle including, in particular, baggage and/or goods.
  6. INSURANCE: All the vehicles that will be used during Nomadic Road Expeditions are insured against Bodily Injury and/or Property Damage that you might inflict on a third party as a result of an accident involving the Vehicle. The amounts for such liability cover are included as part of your expedition. In particular, you must comply with the rule concerning permitted destinations, in order to have the full benefit of the insurance provisions.
  7. In any case, neither Nomadic Road nor its Directors, Employees will be liable to the contracting party for any amounts nor for any actions, law suits or claims related to any direct, indirect, consequential, punitive damages such as loss of business, loss of profit arising out or in connection with the rental or the use of any vehicles whether the action is based on contract or in tort.  You will indemnify and hold Nomadic Road harmless from all claims, liabilities, damages, losses or expenses arising out of the rental or the use of the vehicle.

MEDICAL & HEALTH ISSUES / PHYSICAL QUALIFICATIONS

  1. You agree that he or she is in good health and good physical condition and is physically qualified to participate in an expedition of such nature provided by Nomadic Road. If there is any question as to the physical or health condition of the Customer that may disqualify him/her from participating in the expedition he or she should immediately contact Nomadic Road so that both parties may clarify the issue and jointly arrive at a determination of participation.
  2. Nomadic Road expeditions may also involve experiencing high altitudes. Customers who are easily susceptible to altitude sickness or have difficulty breathing at higher elevations should inform Nomadic Road within two weeks of confirming a booking and ideally as soon as possible following confirmation.
  3. If the Customer suffers from any medical condition, either physical or mental (including allergies) that might impact their travel experience, he or she should consult with their physician before participating in such expeditions and must advise Nomadic Road of their condition and associated medical needs two weeks following confirmation (or at the earliest) once they have been given the medical go ahead by their doctor. Nomadic Road reserves the right not to accept customers on its expeditions based on medical and health issues. As mentioned above, all Customers are required to complete and return Nomadic Road’s medical form prior to travel.
  4. Should the Customer represent himself or herself as being qualified for the expedition when he or she is not qualified, then Nomadic Road, upon such discovery, may refrain the Customer from the expedition and the Customer will forfeit all funds paid to Nomadic Road without recourse to substitution or refund and bear any cost associated with leaving the expedition. To avoid this situation, Nomadic Road strongly urges the Customer to accurately, fully and truthfully complete all expedition related forms and for the Customer to contact Nomadic Road immediately if there is any question as to qualification. Nomadic Road is more than willing to accommodate persons with disabilities when it is able to do so, so long as it is informed in a timely fashion and agrees to such accommodation in advance so it may adequately make preparation. Nomadic Road’s ultimate aim is to ensure the safety of its Customers and crew members.

PHOTOGRAPHY

Nomadic Road and its designated on ground partners reserve the right to take photographs or videos during the operation of any expedition or part thereof and to use the resulting photography, videos, or recordings for promotional or commercial use. By making a reservation on a Nomadic Road Expedition, the Customer agrees to allow his/her likeness to be used by Nomadic Road without any compensation. If the Customer prefers that his/her likeness not be used, he/she must notify us in writing prior to departure of the expedition. Copyright of all photographs, video, and related materials created by the Customer shall belong to the Customer upon creation. The Customer grants to Nomadic Road a nonexclusive, worldwide, irrevocable license to use any Expedition Materials provided to Nomadic Road in any media for the following limited purposes: editorial use, promotion of this editorial use, promotion of Nomadic Road programs, or promotion of the mission of Nomadic Road.

SPECIAL DIETS

The Customer with special dietary needs is required to inform Nomadic Road of additional dietary requirements. Every effort will be made to cater to such requests within reason and subject to availability of products in the respective region.

CANCELLATION OF AN EXPEDITION BY NOMADIC ROAD

On the very rare occasion Nomadic Road deems it necessary to cancel an expedition if it is not able to arrive at any suitable substitution options, it reserves the right to do so and offer the affected Customer the following options provided the customer has made the full expedition payment:

  1. A replacement expedition to be offered at a later date of equal value. And Nomadic Road will refund the expenses incurred by the customer towards the flight cancellation charges depending on the rules governing the ticket and subject to proof of cancellation charges. Also Nomadic Road will refund the VISA charges subject to the proof of cost. Expenses beyond the original booked services and/or any items not expressly covered in the original services, such as use of additional hotel services, are the sole responsibility of the Customer and not of Nomadic Road.
  2. A refund of the full net amount Nomadic Road was paid for the expedition by the Customer, including the refund of the cost of changing or refunding the affected Customer’s international air tickets, depending on the rules governing the ticket and subject to proof of cost of change.
  3. In all the above mentioned cases in which Nomadic Road pays a refund, either in total or pro rata, its responsibility will be limited to the net amount paid by the Customer for the expedition.

INABILITY TO PERFORM

Nomadic Road shall not be liable for debacle or inability to perform its expeditions by reasons of strikes or industrial action, war, riot, acts of terrorism, civil commission, inability to obtain supplies and other circumstances beyond its control, including answering any distress call. Nomadic Road may, due to circumstances of force majeure, or unexpected events, vary the time of day of the departures of its expeditions, or alter its expedition programs and itineraries without advance notice for the above mentioned reasons. These reasons include, but are not limited to: changing weather and the forces of nature, wildlife nesting habits, the safety of its Customer’s and crew, the discretion, rules, regulations and legislation of the local region or the local government and technical reasons. Under the aforementioned conditions Nomadic Road is under no obligation whatsoever to provide substitution, replacement of services or refunds to the Customer so affected.

CUSTOMER OBLIGATIONS

In addition to obeying law of the land and the rules of the local region, The Customer has a responsibility to Nomadic Road, its crew members and other passengers as well as the local Guides, for understanding the conditions explicitly and implicitly communicated in the expedition itinerary, this document and pre-expedition documents, as well as information communicated by Nomadic and crew members throughout their expedition, following normal patterns of social behaviour and observing all safety requirements without exception, while acting in an appropriate and respectful manner toward crew members. Nomadic Road reserves the right to disembark the Customer at any time, without recourse to refund or reimbursement, who acts in a hostile and/or disruptive manner, who fragrantly displays disregard for the welfare of other passengers, crewmembers and wildlife or for failing to adhere to the above stated responsibilities.

  1. FORBIDDEN ITEMS: Nomadic Road, in conjunction with international law and local laws, prohibit the Customer from carrying, either upon their person or in their baggage, any object or material of any nature that may be considered dangerous to the security of other passengers, the crew, travellers or the general public, including but not limited to, explosives, weapons of any kind including those used for sport, and inflammable objects while participating on any of Nomadic Road’s expeditions.
  2. ILLEGAL SUBSTANCES: As well as being against the local laws, the transport or use of any illegal substance, including illicit drugs, is expressly forbidden while on an expedition. Penalties are severe for the discovery of illegal substances. Therefore, if such substances are used by, or found to be in the possession of the Customer, he or she will be dropped at the nearest town without refund and be subject to arrest and prosecution under the law. The possession of even minor amounts of any illegal substances can lead to charges of trafficking, resulting in the offender serving over 6 months jail time prior to coming to trial where there is no true presumption of innocence and the burden of proof rests with the Customer.

LIABILITY & ASSUMPTION OF RISK

  1. RELEASE OF LIABILITY & ASSUMPTION OF RISK: The Customer participating in and/or purchasing an expedition from Nomadic Road, does so with the full knowledge that the expedition with Nomadic Road, and/or the areas visited by their expedition, inherently involves risks and dangers including, but not limited to, the forces of nature, the unpredictable behaviour of wild animals, strikes and/or civil unrest, roads, trails, travel by vehicles including taxis, buses, exposure to high altitude, the consumption of alcoholic beverages, physical exertion for which the Customer may not be prepared, and or negligence (but not wilful or fraudulent conduct) on the part of Nomadic Road, or others. During the expedition the Customer may be exposed to additional risks and hazards including but not limited to the possibility of accident, injury or illness in a remote area without access to emergency care, rapid evacuation, adequate medical facilities or availability of medical supplies. The Customer acknowledges that the enjoyment and excitement derived from an expedition comes with inherent risks, and other activities which are all enjoyed with the Customer’s voluntary participation. Fully understanding these risks and that the cost of Nomadic Road’s expeditions are based upon the Customer fully accepting the conditions stated and implied herein, as lawful consideration for being permitted by Nomadic Road, to participate in an Expedition and take part in corresponding activities and use of facilities and equipment. The Customer agrees to be responsible for their own welfare, and accept any and all risks of delay, unanticipated events, death, illness, injury or emotional trauma and acknowledge that they are voluntarily participating on the expedition in full knowledge of these risks and therefore discharge Nomadic Road and its owners, agents, contractors, affiliates and employees from and against any and all liability arising from their participation in the expedition. The Customer further agrees that this release shall be legally binding upon themselves and all minors under the age of 21 traveling with them, their heirs, successors, assigns, and legal representatives; it being their intention to fully assume all the risk of travel and to release Nomadic Road from any and all liabilities to the maximum extent permitted by law. In the unlikely event a legal dispute should arise involving any part of these statements whatsoever, the following conditions will apply: 
    1. The dispute will be submitted to a neutral third-party mediator in Mumbai, India, with both parties splitting equally the costs of such a mediator. If the dispute cannot be resolved through mediation then the dispute shall be submitted for binding arbitration through an Indian Arbitration procedure, venue of Arbitration shall be in Mumbai, India.
    2. Resolution of the dispute will be governed by the laws of the state of India, and the maximum recoverable amount to which the Customer will be entitled under any and all circumstances will be the net cost of their expedition paid to Nomadic Road.
  2. SPECIAL LIABILITY RELEASE REGARDING LAND SERVICES: Nomadic Road gives notice that many of the services it provides in connection with its land services, including transportation, hotels and other forms of accommodations, restaurants and other services are often purchased from various independent suppliers not affiliated with Nomadic Road. While Nomadic Road seeks to work with the best suppliers available, Nomadic Road has only a limited ability to control the operations of these providers. Therefore, the Customer purchasing land based programs through Nomadic Road does so upon the condition that Nomadic Road shall not be liable for any delay, cancellation, mishap, inconvenience, expense, irregularity, bodily injury or death to the Customer or damage to property, occasioned through the conduct of default of any company or individual engaged in providing these services. Each of these suppliers is subject to the local laws and their liability may be limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements.